Put yourself in your client's shoes for a moment. You want to buy a product or use a specific service. So you open your web browser and do a quick reconnaissance. You find a company that can meet your needs. You visit their website and read detailed information. Before buying the product or picking up the phone to schedule a meeting, you want to make sure you're dealing with a reliable contractor. What do you do?

Entrepreneurs operating in the trade industry are doing relatively well in 2020. Even if they have only been selling in physical stores so far, they quickly realized what needs to be done to maintain their income at a similar level. Moving their business online turned out to be a marketing opportunity for many of them. In many cases, the pandemic only accelerated the decision to expand their business.

Customer satisfaction has a huge impact on the revenue you will generate from your business. A satisfied customer will not only be willing to come back to you in the future. It is also important that they will help you in building the reputation of the brand you are creating. Do you want to increase your budget? Find out what your customers really need. You can measure their satisfaction in a few simple ways.

Google My Business profile is visible in Google search results and Google Maps. This is where your customers can leave a review about your products and services. You can see them in the Google My Reviews tab. The rating of your profile determines whether you will gain the trust of viewers. However, does visibility in the search engine depend only on the number of stars?

Negative reviews on Google Maps can cause customers to flee from your company. Even if your offer seems interesting to them, they will not make purchases from you. Do you know the principle of social proof? When a person does not know what decision to make, they tend to seek the opinions of others. Then they make the same choice as the majority of society.

Google Reviews are very important. 97% of buyers use them. The reason for the popularity of Google Maps is quite simple. Consumers use it in various moments of their lives. Going to a foreign city? No problem. With Google Maps, you will always find the best way to your destination. And since you're already heading somewhere, you want to know what others think about that place.

Choosing the best restaurant is not always an easy task - it's not just about the food, but also about the overall atmosphere. The difficulty of choosing applies not only to a new city that we are not familiar with or foreign trips, but also to ordinary, everyday situations when we want to spend a pleasant time and eat well. That's why users, if no one personally recommends a place to them, check the opinions about restaurants or eateries that appear on the internet - on review websites, culinary blogs, or social media. They are crucial and often prevail when deciding on a specific place. Although choosing a place for lunch or dinner is not a "life or death" type of choice, no one wants to be disappointed.

On Google Maps, you can rate practically everything. Literally. Adding reviews about a ticket machine or a bus stop is nothing new for internet users. What is the conclusion? Nothing escapes the attention of modern consumers who know well what a search engine is.

Is the appearance of negative customer reviews the beginning of the end for your brand? Of course not! Should we pay attention to them? Definitely yes. Brand transparency is extremely important for today's consumer.

People want to know how your company is doing. And it's not because they care. They have their own undeniable interest in it. Do you have a good Google Maps review? They will be more willing to use your help. Is your reputation bad? Don't fool yourself. They will run to the competition. Even if they decide to use your services or products, they will have a negative attitude. And then they will be more than happy to confirm how poorly you are doing by leaving an unfavorable comment.